Frequently asked questions

will covid-19 affect my order?

The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual. For more information on covid's impact on our business processes please visit our page of information regarding covid-19.

Are Our Products Environment Friendly?

Yes. in being positive and striving to be better in every way, we Only partner with other companies that share our same values. Our products use environmentally friendly inks, that are Oeko-Tex, GOTS certified, & CPSIA compliant. In addition, we reduce waste by eliminating inventory. All items are made to order by our hard working team to bring our positive products to you as quickly as we can. A Challenge we embrace. 

How do I return an order?

Contact us via email with your order number included and provide a reason for returning your item(s) for a potential refund or exchange. If approved for a refund or an exchange, an address label will be emailed to you. Pack your items and securely attach the address label. then You can ship your return using the carrier of your choice. Please note you will need to pay the shipping costs for whatever carrier you choose. for more information about our return policy visit Shipping & Returns.

 

Can I cancel an order?

We know that you want to receive your order as quickly as possible, so as soon as your order is placed our warehouse team are on hand to pick and pack the products you have carefully chosen. We are therefore unable to cancel or amend orders once the checkout process has been completed. Please check your order carefully before purchasing.

What size should i order?

It is very difficult to recommend which size to purchase as each person has their own preferences for how an item should fit and feel. You can find size guides on our product pages to help you with your decision.

 

Can I change my address after placing an order?

For your security, we are unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before purchasing.